Escalation Response Specialist

Job Summary

Providing support for escalated member and provider issues, the full-time Escalation Response Specialist will manage complaints and problem tickets while working remotely and may be required to work weekends during peak months.

Key responsibilities:

• Provide timely resolutions to escalated issues from various communication channels
• Serve as a liaison between departments to ensure appropriate issue resolution
• Document, track, and resolve assigned complaints and inquiries in a professional manner

Required qualifications:

• High School diploma or GED
• 1 - 2 years of related experience
• Vocational or technical education may be required in addition to experience
• Preferred experience in healthcare or health plans, as well as call center environments
• Medicare experience is preferred