Escrow Administrator

Job Summary

Fluent in both English and Mandarin, the full-time remote Escrow Administrator will manage client inquiries, set up escrow accounts, and ensure timely and accurate handling of requests while collaborating with the Escrow Operations team.

Key responsibilities

• Provide client support by answering calls and emails in English and Mandarin, ensuring clear communication
• Open new escrow accounts and cases, ensuring all information is accurate and complete
• Prepare reports, letters, invoices, and other documents while managing a shared inbox and organizing requests

Required qualifications

• Fluency in English and Mandarin, both spoken and written
• Strong organizational skills with a focus on accuracy and detail
• Experience in customer service, financial services, or administrative operations is a plus
• Ability to prioritize and manage multiple requests in a busy environment
• Comfortable with technology and quick to learn new tools and processes