Escrow Administrator Bilingual

Job Summary

Fluent in English and Mandarin, the full-time remote Escrow Administrator Bilingual will manage client inquiries, set up escrow accounts, and ensure accurate documentation while collaborating with the Escrow Operations team to provide exceptional support.

Key responsibilities

• Answer client calls and emails in both English and Mandarin, providing clear support and connecting them with appropriate resources
• Open new escrow accounts and ensure all information is accurate and complete from the beginning
• Prepare reports, letters, invoices, and other documents while managing a shared inbox to keep requests organized and moving efficiently

Required qualifications

• Fluency in English and Mandarin, both spoken and written
• Strong organizational skills with a focus on accuracy and detail
• Experience in customer service, financial services, or administrative operations is preferred
• Ability to handle multiple requests and prioritize tasks in a busy environment
• Comfort with technology and the ability to quickly learn new tools and processes