EUX Associate Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing first-level technical support, the full-time EUX Associate Engineer will assist Managed Services clients by troubleshooting and resolving issues reported via phone and web tickets in a fully remote environment.
Key Responsibilities
- Resolve customer issues reported to the service desk through phone and web tickets, ensuring timely communication on ticket status
- Update and maintain Help Desk documentation and knowledgebase articles while continuously improving technical and soft skills
- Configure and troubleshoot desktops, laptops, and peripherals, while managing multiple open tickets simultaneously
Required Qualifications
- 1-3 years of Service Desk experience, preferably in a Managed Service Provider environment
- Proficiency in Windows Operating systems (7, 10, 11) and MS Office applications
- Basic knowledge of networking technologies and IT environment setup
- Experience with ticketing systems such as ServiceNow, JIRA, or Zendesk
- Familiarity with security principles and basic troubleshooting of antivirus and malware issues
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 39,452 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
