Executive Customer Relations Manager
Job Summary
Leading a team of Executive Customer Relations professionals, the full-time remote Executive Customer Relations Manager will oversee hiring, training, and performance management while ensuring timely resolution of complex customer issues to maintain relationships with at-risk customers.
Key responsibilities
- Ensure team members execute strategies effectively to resolve customer issues and rebuild relationships
- Serve as the escalation point for complex situations, providing data-supported recommendations and guidance
- Analyze workload and productivity, assigning cases and offering real-time support to the team
Required qualifications
- High school diploma or GED, or equivalent experience in lieu of education
- 3 years of customer service experience
- 1 year of contact center experience
Complete Job Description
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