Executive Customer Relations Manager

Job Summary

Leading a remote team of Executive Customer Relations professionals, the full-time Executive Customer Relations Assistant Manager will be responsible for hiring, training, and developing team members to ensure effective resolution of customer issues and maintain high service standards.

Key responsibilities

• Manage and support Executive Customer Relations team members in executing strategies to resolve customer issues effectively
• Serve as the escalation point for complex customer situations, providing guidance and data-driven recommendations
• Analyze workload and monitor productivity while preparing trend data and case summaries for leadership review

Required qualifications

• High school diploma or GED, or equivalent experience in lieu of education requirement
• 3 years of customer service experience
• 1 year of contact center experience