Executive Director, Program Management

Job Summary

Leading the portfolio-wide strategy and operational execution of program management in the Customer Experience organization, the full-time Executive Director, Program Management will oversee cross-functional initiatives, establish governance standards, and drive performance analytics while working remotely.

Key responsibilities

• Formulate and execute the PMO and Program Management vision, ensuring alignment with enterprise goals
• Oversee program management excellence by implementing standards and frameworks for effective project execution
• Lead and mentor a high-performing management organization, fostering a culture of continuous learning and operational excellence

Required qualifications

• Bachelor's Degree or equivalent experience
• 8+ years of program, project, or portfolio management experience in a complex environment
• 7+ years of direct people management experience, including managing people managers
• Advanced knowledge of project management methodologies (Agile, Waterfall, Lean) and enterprise portfolio tools
• PMP, Lean Six Sigma, Agile CSM, or equivalent project management certification