Experience Center Supervisor
Job Summary
Leading a team of customer service professionals, the full-time Experience Center Supervisor will oversee daily operations, coach staff, and drive performance improvement initiatives in a primarily remote environment.
Key responsibilities
- Manages hiring, training, and performance evaluation of Experience Center staff to meet operational goals
- Develops departmental budgets and responds to business changes affecting budget achievement
- Monitors call volume and metrics to manage staffing requirements and ensure service level goals are met
Required qualifications
- High School Diploma or GED
- 2-5 years of supervisory experience
- 5-10 years of relevant experience in customer service or related fields
- Experience in managing performance metrics and operational standards
- Proficiency in navigating electronic health records and call center technologies
Complete Job Description
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