Facilities Call Center Coordinator

Job Summary

Leading after-hours facility support operations, the full-time or part-time Facilities Call Center Coordinator will manage service requests, prioritize operational responses, and ensure effective communication during overnight, weekend, and holiday shifts in a fully remote environment.

Key Responsibilities

• Lead after-hours call center operations and serve as the primary operational contact in the absence of Facilities Management leadership
• Receive and triage incoming calls regarding facility needs, determining urgency and coordinating appropriate responses
• Manage service requests and maintain accurate records using various tracking systems, while overseeing subcontractor responses and project coordination

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in a relevant field preferred
• Minimum of three years of experience in facilities support, call center operations, or a related field
• Demonstrated ability to prioritize multiple service requests and resolve operational issues in a high-volume environment
• Proficiency in Microsoft Office 365, especially Excel, and experience with CMMS or web-based service request systems
• Ability to work a flexible schedule, including overnight, weekend, and holiday shifts