Family Care Consultant

Job Summary

To support families navigating caregiving challenges, the part-time hourly Family Care Consultant will field calls, listen to caregivers' needs, and guide them through available services in a fully remote and flexible work environment.

Key responsibilities

• Field inbound and outbound calls, emails, and messages from families and referral partners seeking assistance
• Ask thoughtful questions to understand caregivers' needs and help them find appropriate next steps
• Schedule appointments and maintain accurate records in the CRM while balancing empathy with performance goals

Required qualifications

• No specific degree or industry background required; experience in caregiving, customer service, or sales is valuable
• Ability to build trust quickly and adapt conversations to individual callers
• Experience handling emotional conversations and guiding families through difficult moments
• Organizational skills to manage multiple conversations and follow through on commitments
• Comfort with performance metrics related to call volume, appointments, and enrollments