Family Case Manager

Job Summary

Managing a high-volume caseload, the full-time Family Case Manager will compassionately guide families through the end-of-life service lifecycle, coordinating various aspects of the process while working remotely.

Key responsibilities:

• Oversee the full client lifecycle from contract signature to final resolution, managing around 100 concurrent cases
• Act as the primary point of contact, handling inbound and outbound communications with empathy and professionalism
• Collaborate with internal teams to ensure timely transportation, documentation, cremation scheduling, and ashes return

Required qualifications:

• 2+ years of experience in case management, client coordination, or similar roles managing a caseload end-to-end
• Strong written and spoken English communication skills
• Ability to manage over 100 cases simultaneously with meticulous attention to detail
• Tech-savvy and organized, able to navigate multiple systems effectively
• Proactive and accountable, demonstrating ownership of cases and a commitment to client experience