FCRA Certified Customer Service Representative
Job Summary
Seeking a full-time FCRA Certified Customer Service Representative, the role focuses on managing inbound calls and providing Tier 1 support for breach members and online users in a remote contact center environment.
Key responsibilities
- Answer inbound phone calls and emails, delivering excellent customer service support
- Provide accurate information regarding products and services while maintaining confidentiality
- Study for and pass the Fair Credit Reporting Act (FCRA) certification exam, with study time and materials provided
Required qualifications
- High School Diploma (Required); Bachelor's degree preferred
- 2 years of customer service experience; 1 year of call center experience preferred
- Proficiency in MS Office products, including Word, Excel, and PowerPoint
- Flexibility to work 40 hours per week, specifically the 10:30 am - 7 pm shift
- Ability to work well in a team environment and independently
Complete Job Description
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