Federal Insurance Customer Service Agent

Job Summary

Passionate about helping others, the part-time Federal Employee Insurance Customer Service Agent will assist customers with their insurance benefits and enrollment options through inbound and outbound calls, ensuring a positive experience in a remote environment.

Key responsibilities

• Answer customer inquiries with professional courtesy and provide exceptional service based on client instructions
• Document customer inquiries and verify information, making necessary corrections and updates
• Utilize statistical data to improve performance and conduct outbound calls for client-specific surveys

Required qualifications

• High School Diploma or GED
• Prior call center or customer service experience is highly desired
• Exceptional computer skills, including proficiency with dual monitors and database navigation
• Ability to pass a background investigation and drug screen
• Access to a secure work area with high-speed internet service, meeting program requirements