Federal Technical Account Manager
Job Summary
Supporting and growing the Federal customer base, the remote Technical Account Manager will manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion while serving as the primary post-sales contact for government agencies.
Key responsibilities
- Lead post-sale engagements, including onboarding and integration planning with customers
- Drive customer adoption by articulating value propositions and delivering executive business reviews
- Collaborate with internal teams to ensure customer success and maintain accurate records of activities
Required qualifications
- Experience in customer success or account management within the federal sector
- Strong understanding of cybersecurity practices and government agency operations
- Proficiency in CRM tools such as Salesforce
- Ability to facilitate strategic discussions and identify expansion opportunities
- Experience in conducting executive business reviews and success planning
Complete Job Description
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