FedNow Operations Center Lead
Job Summary
Leading the FedNow Operations team, the full-time salaried FedNow Operations Center Lead will provide strategic oversight and day-to-day leadership for the Federal Reserve's instant payment service, ensuring seamless 24/7 operations while fostering team development, primarily working second shift from 4 PM to 1 AM, Saturday through Wednesday.
Key responsibilities
- Develop and maintain expertise on the FedNow Service, staying updated on industry trends
- Lead high-pressure troubleshooting calls with customers regarding production issues and manage incident responses for critical payment system disruptions
- Mentor and develop a diverse team of analysts, promoting a culture of continuous learning and operational excellence
Required qualifications
- Bachelor's degree with 10+ years of relevant work experience, or 15+ years of relevant work experience
- Experience leading teams within 24/7 support operations for a large enterprise
- Demonstrated ability to inspire and motivate high-performing teams
- Strong analytical and problem-solving skills with experience in a rapidly evolving environment
- Proven track record of leading inclusive teams where diverse perspectives are valued
Complete Job Description
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