Field Help Desk Analyst
Job Summary
Serving as the primary technical and operational support resource for the field sales organization, the contract Field Help Desk Analyst will remotely diagnose, troubleshoot, and resolve technical, system, and data-related issues to ensure seamless day-to-day operations.
Key responsibilities
- Act as the main point of contact for sales representatives regarding inquiries related to enrollment, shipment, tracking, and incentive compensation
- Investigate and resolve data discrepancies related to account assignments, territory alignment, and sales crediting
- Troubleshoot hardware and software issues, assisting field personnel with CRM platforms and managing user accounts and system access
Required qualifications
- Bachelor's degree is required
- 2-4 years of help desk, technical support, or commercial operations experience
- Experience in the Biotech, Pharma, CRO, or Hospital/Healthcare industries is required
- Hands-on experience supporting Veeva CRM, Salesforce, Tableau, etc
Complete Job Description
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