Field Service Scheduling Coordinator

Job Summary

To enhance customer service efficiency, the part-time Field Service Scheduling Coordinator will coordinate, schedule, and dispatch field service calls while working remotely, ensuring effective communication with engineers and customers to optimize service response times.

Key responsibilities:

• Coordinate and schedule field service calls, logging case notes according to CRM guidelines
• Communicate with engineers and Regional Service Managers to strategically plan onsite visits
• Interface with customers to schedule service calls, improving scheduling efficiency and customer satisfaction

Required qualifications:

• High School Diploma or Equivalent
• 3+ years of experience in dispatch or customer service roles preferred
• Intermediate computer skills, including proficiency in MS Office, SAP, and Salesforce
• Strong time management skills and the ability to work independently in a remote environment