Field Services Representative
Job Summary
Providing exceptional customer service, the full-time Field Services Representative will manage onsite appointments, respond to emergency outages, and support a variety of hardware and software systems at Rider University.
Key responsibilities
- Configure, install, and support hardware components, including laptops and printers, while managing help desk tickets
- Troubleshoot network connectivity issues and provide end-user training on relevant IT topics
- Coordinate client activities and maintain inventory of equipment, ensuring timely replenishment
Required qualifications
- 1 to 3 years of experience in Windows and/or Mac OS hardware and software support
- Experience managing workload with a ticketing system, preferably ServiceNow
- Understanding of Active Directory user accounts and basic network troubleshooting
- Associate degree in Information Technology or a closely related field preferred
- Ability to lift up to 75 lbs and meet physical requirements for the role
Complete Job Description
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