Field Support Specialist
Job Summary
Providing remote technical and operational support for field resources, the full-time Field Support Specialist will coordinate installation activities, troubleshoot issues, and maintain accurate service documentation.
Key responsibilities
- Schedule field resources with third-party dispatch vendors and serve as the internal point of contact for support
- Support field resources during installations by clarifying requirements and coordinating next steps
- Utilize remote diagnostic tools to troubleshoot hardware, software, and network issues while documenting service reports
Required qualifications
- 2-3 years of experience in technical customer success, implementation coordination, or remote technical support
- Fluency in Quebec French is required
- Strong technical aptitude with the ability to learn new systems and processes
- Working knowledge of telecommunications installations and network cabling
- Experience in project coordination and client management
Complete Job Description
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