Finance Support Specialist
Job Summary
Acting as the main support contact for clients, the fully remote Finance Support Specialist will provide high-quality assistance with finance-related inquiries, including invoicing, payments, and accounting, while collaborating with cross-functional teams to enhance customer satisfaction.
Key responsibilities
- Provide efficient support that meets service level targets and achieves high customer satisfaction
- Build strong relationships with key stakeholders and manage escalations and complex cases to resolution
- Assist customers with finance-related setups in Provet, including invoicing, payments, and financial reporting
Required qualifications
- Background in finance, accounting, or payments through education or work experience
- Experience supporting customers in a B2B software (SaaS) environment; healthcare or veterinary software experience is a plus
- Ability to manage multiple customers and priorities simultaneously
- Fluent spoken and written English; additional languages are a plus
- Prior experience working in an international company
Complete Job Description
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