Financial Client Services Specialist

Job Summary

Providing centralized financial counseling and patient collections, the full-time Financial Client Services Specialist will manage insurance verification, patient financial responsibility reviews, and upfront collections for outpatient facilities in a remote setting.

Key responsibilities

• Serve as the primary financial contact for patients at outpatient and IOP facilities, delivering services via telephone, video, and secure electronic communication
• Complete insurance eligibility and benefit verification for assigned patients, and communicate findings to relevant teams
• Collect private-pay fees, copays, and deductibles upfront, establishing payment arrangements as necessary

Required qualifications

• High School diploma required; Associate or Bachelor's degree in finance, accounting, business, healthcare administration, or a related field preferred
• Minimum two years of experience in healthcare financial counseling, insurance verification, or patient collections preferred
• Experience working in a remote setting is required
• Familiarity with behavioral healthcare or outpatient settings is preferred