FINRA Licensed Call Center Supervisor
Job Summary
Leading a team of Customer Service Representatives in a fully remote capacity, the full-time FINRA Licensed Call Center Supervisor will drive service excellence, ensure compliance with regulatory standards, and foster a high-performance team environment in support of insurance and financial services operations.
Key Responsibilities
- Supervise, coach, and develop a team to deliver exceptional customer support
- Ensure adherence to regulatory and compliance standards, including FINRA guidelines
- Monitor team performance through KPIs, quality assurance metrics, and call evaluations
Required Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field (or equivalent experience)
- Minimum of 3-5 years of experience in customer service, preferably in insurance or financial services
- Proven leadership experience with a strong track record of coaching and developing teams
- Strong understanding of financial services regulations and compliance standards
- Active FINRA licenses, such as SIE, Series 6, Series 7, Series 63, or Series 65/66
Complete Job Description
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