Fleet Operations Specialist
Job Summary
To support a growing fleet of IoT-connected battery energy storage systems, the full-time Fleet Operations Specialist will monitor system health, assist with site commissioning, and provide customer-facing support while working West Coast hours from 10:00 AM to 6:00 PM PT.
Key Responsibilities
- Monitor real-time health, uptime, and telemetry across the battery fleet, ensuring compliance with SLA targets
- Onboard new sites to the platform, validating configurations and coordinating testing with customer teams
- Triage and resolve customer issues during the support window, escalating as necessary while maintaining communication
Required Qualifications
- 3-5 years of experience in a technical support, NOC, field service, or IT operations role
- Working knowledge of networking fundamentals and connectivity diagnostics
- Ability to read and interpret software logs and basic telemetry data
- Highly organized with a process-oriented mindset, capable of documenting and improving workflows
- Genuine interest in energy and battery storage, with a willingness to learn about industry-specific practices
Complete Job Description
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