Florida Contact Center Representative

Job Summary

Building relationships with patients and co-workers, the full-time Florida Contact Center Representative will manage scheduling for medical appointments and procedures while meeting performance metrics in a fully remote environment.

Key responsibilities

• Build relationships with patients, consumers, and co-workers via telephone or Microsoft Teams
• Meet daily, weekly, and monthly qualitative and quantitative performance metrics
• Accurately schedule patients for medical office visit appointments and hospital procedures

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a lead role in a medical setting or healthcare-related role (preferred)
• Proficient in computer programs such as Email, PowerPoint, Excel, and Word
• Ability to handle sensitive and confidential data
• Experience in various clinical areas, inpatient or outpatient practices (preferred)