Florida Contact Center Representative

Job Summary

Building relationships with patients and co-workers, the full-time Florida Contact Center Representative will manage patient scheduling, handle inquiries, and ensure compliance with health records while working fully remotely.

Key responsibilities

• Accurately schedule patients for medical appointments and procedures while meeting performance metrics
• Register new patients and verify demographic and insurance information for accurate billing
• Handle patient concerns and efficiently fill cancellation slots to maintain practitioner schedules

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a medical or healthcare-related role preferred
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Knowledge of TJC requirements and local, state, and federal regulations
• Experience in call center or telephonic roles for inbound and outbound calls