Florida Customer Success Manager

Job Summary

Acting as the primary liaison for assigned customers, the remote Florida Customer Success Manager will focus on onboarding, adoption, and driving measurable outcomes while nurturing strong relationships and collaborating with internal teams.

Key responsibilities

• Develop strategic relationships with customers, guiding platform adoption and success planning
• Deliver regular business reviews, communicating ROI and aligning on success metrics to support retention and expansion
• Proactively monitor customer health and collaborate with cross-functional teams to resolve issues and enhance customer satisfaction

Required qualifications

• 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success or related roles
• Proven ability to manage large customer portfolios and develop relationships at the executive level
• Strong problem-solving skills with experience in resolving escalations while maintaining customer satisfaction
• Proficiency with CRM and case management tools such as Salesforce and Jira
• Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience