Florida Licensed Behavioral Health Advocate

Job Summary

Working remotely in Florida, the full-time salaried Florida Licensed Behavioral Health Advocate will collaborate with members and providers to close behavioral health care gaps, improve member and provider experiences, and support quality improvement initiatives through telephonic outreach and education.

Key responsibilities:

• Acts as a liaison and advocate for members, facilitating connections with behavioral health providers and scheduling necessary appointments
• Conducts telephonic outreach and health coaching to educate members about care gaps and barriers to access
• Implements quality improvement initiatives and assists in resolving deficiencies impacting compliance with HEDIS measures

Required qualifications:

• Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or a related field, or equivalent work experience
• 4+ years of experience in direct patient care, social work, quality improvement, or health coaching, preferably in a managed care environment
• Active Florida mental health/behavioral health licensure or relevant RN certification with behavioral health experience
• Experience in implementing quality improvement initiatives and working with HEDIS measures
• Ability to maintain confidentiality of business and protected health information