Florida Licensed Behavioral Health Advocate

Job Summary

To support quality improvement initiatives, the full-time salaried Florida Licensed Behavioral Health Advocate will conduct telephonic outreach to Medicaid members, assist in closing behavioral health care gaps, and collaborate with providers to enhance member experiences while working remotely from Florida.

Key responsibilities

• Conduct telephonic outreach and education to members regarding identified behavioral health care gaps
• Schedule appointments and arrange transportation for members to access necessary behavioral health services
• Act as a liaison between members, families, and healthcare providers to facilitate care coordination

Required qualifications

• Master's degree in Behavioral Health, Social Work, or a degree from an accredited school of nursing
• Active, unrestricted licensure as a Master's Behavioral Health Professional (e.g., LCSW, LMFT, LMHC, LPC) or RN
• 2 to 4 years of related experience in behavioral health
• Experience with quality improvement initiatives and HEDIS measures
• Knowledge of Medicaid services and community resources for behavioral health support