Florida Licensed Call Center Specialist

Job Summary

To support a growing healthcare practice, the full-time Florida Licensed Call Center Specialist will manage patient scheduling through inbound and outbound calls, ensuring high-quality consumer care and compliance with operational standards in a remote environment.

Key responsibilities

• Schedules patient appointments for various clinics and services while maintaining compliance with operational guidelines
• Handles inbound and outbound calls, providing professional communication and routing patients to the appropriate departments
• Maintains accurate patient records and verifies insurance information to ensure efficient billing processes

Required qualifications

• High School Graduate or Equivalent
• 1+ years of experience in healthcare preferred
• Previous call center experience preferred
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Ability to handle sensitive and confidential information appropriately