Florida Licensed Consumer Access Specialist

Job Summary

To enhance patient experiences, the full-time Florida Licensed Consumer Access Specialist will perform Medicare compliance reviews, create patient financial estimates, and coordinate with insurance companies, all while working remotely during scheduled shifts between 8 am and 8 pm EST.

Key responsibilities

• Conduct Medicare compliance reviews and issue Advance Beneficiary Notices of Noncoverage as needed
• Register patients for services, ensuring accuracy and minimizing duplication of medical records
• Manage communication between clinical, ancillary, and consumer access departments to improve patient interactions

Required qualifications

• High School diploma or equivalent required; Associate degree preferred
• 1+ year of customer service experience preferred
• 1+ year of relevant healthcare experience preferred
• Knowledge of insurance benefits and medical terminology
• Bilingual in English and Spanish is a plus