Florida Licensed Consumer Access Specialist

Job Summary

Working remotely in a full-time capacity, the Florida Licensed Consumer Access Specialist will manage inbound and outbound calls, assist patients with understanding their financial responsibilities, collect payments, and coordinate with insurance companies to verify benefits and pre-authorizations.

Key responsibilities

• Perform Medicare compliance reviews and issue Advance Beneficiary Notices of Noncoverage as needed
• Communicate estimated out-of-pocket costs to patients and establish payment plans while ensuring accurate patient registration
• Document all patient interactions and maintain communication with clinical and ancillary departments to enhance patient experience

Required qualifications

• High School Diploma or equivalent required; Associate's degree preferred
• 1+ year of customer service experience preferred
• 1+ year of relevant healthcare experience preferred
• 1+ year of revenue cycle experience preferred
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred