Florida Licensed Consumer Experience Specialist

Job Summary

Resolving consumer inquiries accurately and promptly, the full-time Florida Licensed Consumer Experience Specialist will manage insurance eligibility, adhere to established workflows, and document interactions while working remotely.

Key responsibilities

• Resolve consumer inquiries with a focus on first interaction resolution
• Initiate insurance eligibility at the time of scheduling for timely authorization procurement
• Document all interactions thoroughly and update consumer records consistently

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a call center or customer service environment
• Ability to articulate the mission of AdventHealth and demonstrate a commitment to customer service
• Proficiency in Microsoft Office Suite and basic typing skills
• Technological aptitude to master additional programs and technologies, including CRM and electronic health records