Florida Licensed Consumer Experience Supervisor

Job Summary

To enhance patient care services, the full-time Florida Licensed Consumer Experience Supervisor will manage staff scheduling, oversee team performance, and ensure high-quality service delivery in a fully remote environment.

Key responsibilities

• Ensure phone staff deliver high-quality services in a courteous atmosphere
• Manage recruitment, selection, orientation, and performance evaluation of staff
• Conduct ongoing call reviews and provide coaching and education for contact center representatives

Required qualifications

• Associate degree required; equivalent combinations of education and experience may be considered
• 1+ years of leadership experience in healthcare and/or a contact center environment required
• 2+ years of experience in healthcare contact centers or related fields preferred
• 3+ years of supervisory, team lead, or analyst experience in a customer service environment preferred
• Proficiency in Microsoft Office applications preferred