Florida Licensed Contact Center Rep

Job Summary

To enhance patient experience, the full-time Florida Licensed Contact Center Representative will build relationships with patients and co-workers, manage scheduling processes, and ensure compliance with patient records while working remotely.

Key responsibilities

• Builds relationships with patients and co-workers via telephone or Microsoft Teams
• Accurately schedules patients for medical appointments and procedures while meeting performance metrics
• Handles patient concerns and verifies patient data for accurate billing and compliance

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a medical setting or healthcare-related role
• Knowledge of TJC requirements and local, state, and federal regulations
• Call Center/Practice Telephonic experience for inbound and outbound calls
• Proficient with computer programs such as Email, PowerPoint, Excel, and Word