Florida Licensed Contact Center Rep

Job Summary

To enhance patient experience, the full-time Florida Licensed Contact Center Rep will build relationships with patients and co-workers via telephone or Microsoft Teams, accurately schedule appointments, and ensure compliance with patient records while working remotely.

Key responsibilities

• Build relationships with patients and co-workers through effective communication
• Accurately schedule patients for medical office visits and hospital procedures
• Verify patient data and insurance information to ensure billing accuracy

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a lead role in a medical or healthcare setting (preferred)
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Knowledge of electronic health records (EHR) and compliance regulations
• Experience in call center or telephonic roles for inbound and outbound calls