Florida Licensed Contact Center Representative

Job Summary

To enhance patient experience, the full-time Florida Licensed Contact Center Representative will build relationships with patients via telephone and Microsoft Teams, accurately schedule appointments, and ensure compliance with patient records while working fully remote.

Key responsibilities:

• Build relationships with patients and co-workers through effective communication and support
• Accurately schedule medical appointments and procedures while managing patient data and insurance verification
• Meet performance metrics and efficiently fill cancellation slots to maintain practitioner schedules

Required qualifications:

• High School Diploma or equivalent
• 1+ year of experience in a medical setting or healthcare-related role
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Knowledge of federal, state laws, and company guidelines regarding patient records
• Experience with call center operations, including inbound and outbound calls