Florida Licensed Contact Center Representative

Job Summary

To enhance patient experience, the full-time Florida Licensed Contact Center Representative will build relationships with patients and co-workers via telephone or Microsoft Teams, schedule appointments, and ensure compliance with patient records in a fully remote environment.

Key responsibilities

• Build relationships with patients and co-workers through effective communication
• Schedule patient appointments and procedures accurately while managing cancellation slots
• Register new patients and verify demographic and insurance information for billing accuracy

Required qualifications

• High School Diploma or equivalent
• 1+ years of experience in a medical setting or healthcare-related role (preferred)
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Knowledge of electronic health records (EHR) and compliance with federal and state regulations
• Experience in call center or telephonic roles for inbound and outbound calls