Florida Licensed Customer Service Representative
Job Summary
Providing exceptional support to customers, the full-time Florida Licensed Customer Service Representative will manage inquiries related to billing and enrollment, ensuring a positive experience while working remotely and maintaining flexibility for various shifts between 8am-8pm ET.
Key responsibilities
- Respond to customer inquiries and resolve issues with professionalism and efficiency
- Maintain accurate documentation and utilize call tracking databases for information management
- Ensure service delivery meets established Key Performance Indicators (KPIs)
Required qualifications
- High School Diploma or GED
- 1-3 years of experience in a related field, preferably in Health Insurance (Affordable Care Act)
- Proficient in Microsoft Office Suite
- Flexibility to accommodate rotating shifts as required by operational needs
Complete Job Description
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