Florida Licensed Customer Service Representative
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Job Summary
To support a collaborative, service-focused team, the full-time Florida Licensed Customer Service Representative will manage service-related inquiries, process policy updates, and resolve customer concerns while working remotely or from the Jacksonville or Omaha offices during the hours of 9:00am - 6:00pm PST.
Key Responsibilities
- Respond to service requests across multiple communication channels while meeting established service level objectives
- Provide policy and coverage information, assist with policy issuance, and process policy changes accurately
- Build trust-based relationships with customers by addressing their needs and collaborating with internal departments
Required Qualifications
- High school diploma or GED
- Active Personal Lines Property & Casualty Agent License (2-20 FL)
- Ability to maintain licensure in required states based on business needs
- Proficiency in database systems, internet applications, and Microsoft Office
- Strong organizational skills and ability to manage multiple priorities
Complete Job Description
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