Florida Licensed Customer Support Advisor

Job Summary

Serving as a welcoming first point of contact for customers, the full-time Florida Licensed Customer Support Advisor will manage a high volume of inbound calls, assist with billing inquiries, and collaborate with internal teams to provide effective solutions in a hybrid or remote work environment.

Key responsibilities

• Manage inbound and outbound calls, ensuring a focus on service, accuracy, and efficiency
• Assist customers with billing inquiries and policy servicing requests while aiming for first-call resolution
• Document customer interactions accurately and collaborate with internal teams to enhance the customer experience

Required qualifications

• High school diploma or equivalent required
• One or more years of customer service or call center experience preferred
• Must obtain and maintain a Florida insurance license within six months of hire
• Experience in a high-volume, service-focused environment preferred
• An insurance industry designation is preferred