Florida Licensed Front Desk Representative

Job Summary

Providing excellent customer service, the full-time Florida Licensed Front Desk Representative will manage patient check-in and check-out processes, verify insurance benefits, and maintain organized front office operations.

Key responsibilities

• Greet and check in patients, verify insurance benefits, and coordinate with patients regarding their medical provider programs
• Handle check-out procedures, including scheduling follow-up appointments and collecting co-payments
• Respond to inquiries, manage phone calls, and assist with overflow tasks as needed

Required qualifications

• One to two years of customer service experience
• Experience navigating Electronic Medical Records and Outlook
• Ability to handle multiple tasks in a fast-paced environment
• Exceptional communication and interpersonal skills
• Bilingual (English/Spanish) is preferred