Florida Licensed Launch Support Specialist
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Job Summary
Providing exceptional customer service, the full-time Florida Licensed Launch Support Specialist will manage daily customer interactions, ensure accurate documentation of service orders, and assist the Account Management team with service activation in a hybrid work environment.
Key responsibilities:
- Deliver high-quality customer service and technical support for IPTV and Internet services
- Schedule service orders and maintain communication with customers regarding appointments and changes
- Conduct account audits and provide education on Fision Essentials to customers
Required qualifications:
- Associates Degree in General Business preferred or a minimum of 1 year of operational experience in customer service
- At least 2 years of relevant work experience in customer service, telecommunications, or technical support
- Active and clean state-issued driver's license
- Ability to work nontraditional schedules, including evenings, weekends, and holidays
- Must meet technical requirements for remote work, including high-speed internet service
Complete Job Description
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