Florida Licensed Patient Support Representative

Job Summary

Providing high-touch customer service, the full-time Florida Licensed Patient Support Representative will respond to a high volume of inbound contacts regarding prescription costs, assist with copay program inquiries, and verify insurance benefits while working in a professional contact center environment.

Key Responsibilities

• Respond to inquiries from patients, caregivers, and providers about prescription costs and copay programs
• Screen patients for eligibility in financial assistance programs and assist with enrollment processes
• Document patient interactions and maintain accurate records in the designated CRM or case management system

Required Qualifications

• High School Diploma or GED required
• Working knowledge of U.S. healthcare insurance concepts, including copays and deductibles
• Strong interpersonal and customer service skills, particularly in sensitive situations
• Comfort with technology and ability to navigate multiple applications and databases
• Ability to multitask and follow established procedures while maintaining confidentiality