Florida Member Advocate

Job Summary

Acting as a liaison between the Health Plan and Providers, the full-time Florida Member Advocate will ensure access to care, address Member grievances, and promote education while working remotely.

Key responsibilities

• Receive and respond to Member complaints and formal grievances, identifying and resolving access barriers
• Investigate access and cultural sensitivity issues raised by various stakeholders, including Member Services and advocacy organizations
• Engage with local community organizations to understand Members' health care needs and update educational materials accordingly

Required qualifications

• High school diploma or equivalent
• 3+ years of customer service experience in a healthcare environment
• Medicare and/or Medicaid experience preferred
• Must reside in Florida
• Authorized to work in the U.S. without the need for employment-based visa sponsorship