Florida Pharmacy Technician

Job Summary

Providing essential support to patients and healthcare providers, the full-time Patient Copay Support Representative will assist with prescription insurance inquiries, copay support services, and benefit verification while operating in a high-volume contact center environment, which may be onsite, hybrid, or remote.

Key responsibilities

• Respond to inbound contacts regarding prescription costs and pharmacy processing issues, offering clear explanations of healthcare and pharmacy benefit concepts
• Research and resolve common rejected pharmacy claims and coordinate with payers and pharmacies to facilitate issue resolution
• Document patient interactions and maintain accurate records in the designated CRM or case management system while adhering to HIPAA and privacy regulations

Required qualifications

• High School Diploma or GED required
• Working knowledge of U.S. healthcare insurance concepts, including copays and deductibles
• Strong customer service skills with the ability to manage sensitive interactions professionally
• Comfort with technology and the ability to navigate multiple applications and databases
• Ability to multitask and document interactions accurately while protecting confidential information