Focus Member Coordinator

Job Summary

Providing high-priority member support, the full-time Focus Member Coordinator will deliver personalized service, monitor ride dashboards, and collaborate with various teams to ensure seamless transportation for vulnerable populations in a remote setting.

Key Responsibilities

• Deliver high-quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency
• Monitor the Focus Member Dashboard to track key metrics, active memberships, and expiration dates while identifying and escalating service issues
• Partner with Routing, Network, and Member Services teams to resolve issues proactively and enhance the member experience

Required Qualifications

• High school diploma or equivalent
• Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong communication skills (verbal, written, and phone-based)