Food and Beverage Account Manager
Job Summary
Leading a remote team of 10-12 Account Managers, the full-time Food and Beverage Account Manager will drive growth and retention efforts for SMB merchants, ensuring high-quality customer engagement and measurable business outcomes.
Key responsibilities
- Manage and develop a team focused on upselling, retention, and customer satisfaction
- Conduct structured 1:1s and pipeline reviews to drive performance and accountability
- Collaborate cross-functionally to address merchant insights and enhance the customer experience
Required qualifications
- 8-10+ years of experience in Account Management, Sales, Business Development, or Marketing
- 3-5 years of direct people management experience in a performance-driven environment
- Experience with SMB or Mid-Market Food and Beverage businesses
- Proven track record of exceeding revenue and retention goals
- Strong coaching skills with the ability to improve team performance
Complete Job Description
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