Forward Deployed Engineer

Job Summary

Owning a portfolio of enterprise accounts, the full-time Forward Deployed Engineer will manage customer relationships, oversee technical implementations, and serve as the product expert to ensure successful onboarding and growth opportunities, all while working remotely.

Key responsibilities

• Own the end-to-end management of enterprise accounts, including onboarding, adoption, and renewal assistance
• Conduct regular customer calls for implementation kickoffs, working sessions, and escalations, acting as the primary technical contact
• Perform hands-on technical implementations, troubleshoot issues, and prototype solutions while advocating for customer needs internally

Required qualifications

• Experience in a technical customer-facing role, with the ability to read OpenAPI specs and understand SSO/auth flows
• Proficiency in using Git and command-line interfaces (CLI)
• Demonstrated ability to utilize AI tools for workflow automation and problem-solving
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Passion for collaborating with cross-functional teams and a desire to drive customer success