Forward Deployed Engineer

Job Summary

Managing a portfolio of customer accounts, the hybrid Forward Deployed Engineer will diagnose technical issues, build and manage support agents, and collaborate with Engineering and Research teams to improve customer experience.

Key responsibilities

• Own customer accounts, diagnosing integration issues and routing commercial conversations as needed
• Build and manage internal agents for customer support, iterating on their quality and functionality
• Resolve escalated issues from the chat agent and implement fixes to improve future interactions

Required qualifications

• 2+ years in a technical, customer-facing role such as solutions engineering or technical support
• Proficiency in at least one programming language, preferably Python
• Experience using coding agents like Claude Code or Codex in real projects
• Familiarity with REST APIs and the ability to read and debug customer code
• Strong written communication skills, particularly in a collaborative environment like Slack