Forward Deployed Engineer

Job Summary

Joining the Onboarding Services team, the full-time remote Forward Deployed Engineer will manage customer onboarding and implementation of Outreach's AI Agents, ensuring timely delivery and driving adoption through strategic guidance and project management.

Key responsibilities

• Serve as the primary point of contact for customers throughout the onboarding and implementation process
• Deliver implementations on time, managing project milestones and customer expectations effectively
• Drive platform and AI Agent adoption, providing ongoing support and identifying opportunities for additional services post-launch

Required qualifications

• 3-5 years of experience in professional services, consulting, or a related customer-facing technical role, preferably in SaaS
• Proven track record in building trust and client relationships while delivering implementation excellence
• Hands-on experience with configuring AI agents, including prompt engineering and workflow design
• Strong project management skills with the ability to manage risk and adhere to timelines
• Experience with CRM systems and knowledge of sales processes such as lead generation and pipeline management